Secret of an Efficient Secretary, The

Arnold Bennett, the British novelist, had a publisher who boasted about the extraordinary efficiency of his secretary. One day while visiting the publisher's office, Bennett asked her: "Your boss claims you're extremely efficient. What's your secret?"

"It's not my secret," said the secretary, "it's his." Each time she did something for him, no matter how insignificant, she explained, he never failed to acknowledge and appreciate it. Because of this, she took infinite pains with her work.

Wisdom of this day:
"We are all born charming, fresh, and spontaneous and must be civilized before we are fit to participate in society." - Judith Martin

Most Important Question, The

During my second month of nursing school, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions, until I read the last one: "What is the first name of the woman who cleans the school?"

Surely this was some kind of joke. I had seen the cleaning woman several times. She was tall, dark-haired and in her 50s, but how would I know her name? I handed in my paper, leaving the last question blank. Before class ended, one student asked if the last question would count toward our quiz grade.

"Absolutely," said the professor. "In your careers you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say hello".

I've never forgotten that lesson. I also learned her name was Dorothy.

Maintain Your Integrity

A while back, there was a story about Reuben Gonzolas, who was in the final match of his first professional racquetball tournament. He was playing the perennial champion for his first shot at a victory on the pro circuit. At match point in the fifth and final game, Gonzolas made a super "kill shot" into the front corner to win the tournament. The referee called it good, and one of the linemen confirmed the shot was a winner.

But after a moment's hesitation, Gonzolas turned and declared that his shot had skipped into the wall, hitting the floor first. As a result, the serve went to his opponent, who went on to win the match.

Reuben Gonzolas walked off the court; everyone was stunned. The next issue of a leading racquetball magazine featured Gonzolas on its cover. The lead editorial searched and questioned for an explanation for the first ever occurrence on the professional racquetball circuit. Who could ever imagine it in any sport or endeavor? Here was a player with everything officially in his favor, with victory in his grasp, who disqualifies himself at match point and loses.

When asked why he did it, Gonzolas replied, "It was the only thing I could do to maintain my integrity."

Wisdom of this day:
"Men and nations behave wisely once they have exhausted all the other alternatives."
- Abba Eban

Admitting Flaws

In the mid-1980's researchers at Cleveland State University made a startling discovery.

They conducted an experiment by creating two fictitious job candidates David and John. The candidates had identical resumes and letters of reference. The only difference was that John's letter included the sentence "Sometimes, John can be difficult to get along with". They showed the resumes to a number of personnel directors. Which candidate did the personnel directors overwhelmingly prefer? Difficult to get along with, John.

The researchers concluded the criticism of John made praise of John more believable. Admitting John's wart actually helped sell John. Admitting flaws gives you more credibility. A key to selling.

Wisdom of this day:
"A day without laughter is a day wasted." - Charlie Chaplin

Just Do It

Author Elbert Hubbard told the story of an incident during the Spanish-American War. It was imperative that the president get a message to the leader of the insurgents. His name was Garcia and he was known to fighting somewhere in the mountains of Cuba, but no mail or telegraph could reach him. Someone said, "There's a fellow by the name of Rowan who will find Garcia for you if anybody can."

Rowan took the letter without hesitation. He sealed it in a leather pouch strapped over his heart. He landed in the dark of night off the coast of Cuba and make his way to the mountains, and after much difficulty, found Garcia. He handed him the letter, turned around and headed home. Hubbard tells this story in "A Letter to Garcia." Rowan didn't ask, "Exactly where is he?" or "I doubt if I can do it." There was a job to be done and he did it.

Instead of making a dozen excuses why you can't complete the task, think about Rowan. Deliver the goods!

Wisdom of this day:
"This is the day that the Lord has made; let us rejoice and be glad in it."
- Psalm 118:24

Five Short Chapters on Change

Chapter 1.
I walk down a street and there's a deep hole in the sidewalk. I fall in. It takes forever to get out. It's my fault.

Chapter 2.
I walk down the same street. I fall in the hole again. It still takes a long time to get out. It's not my fault.

Chapter 3.
I walk down the same street. I fall in the hole again. It's becoming a habit. It is my fault. I get out immediately.

Chapter 4.
I walk down the same street and see the deep hole in the sidewalk. I walk around it.

Chapter 5.
I walk down a different street.

Butterfly Insights

A marvelous lesson appeared for me just now as I was exiting thru the garage, to come to this little playplace they call an office.

As I opened the garage door, I startled a large moth, which, upon spreading it's wings, displayed a bright red "tail" hidden by the motley brown wings, more a "butterfly" than a moth.

It flew immediately to its perceived escape, the circle-topped window where it frantically tried to exit thru the invisible wall of closed glass.

I raised the third-car garage door in hopes of aiding it's escape. That caused it to fly higher and higher and become entangled in a spider web. Fearful that it would remain entangled in the web, I selected a long-handled broom to assist him escaping the tangled threads.

At this, he returned to furiously pumping his wings and banging into the glass, which was, in his perspective, the pathway of escape, but remained his cage.

By simply turning his focus to one side, he would have easily exited his prison. Rather, due to his intent on one direction, he remained confined, captive.


Wisdom of this day:
"Sometimes your joy is the source of your smile, but sometimes your smile can be the source of your joy." - Thich Nhat Hanh

The Butterfly

A man found a cocoon for a butterfly. One day a small opening appeared, he sat and watched the butterfly for several hours as it struggled to force its body through the little hole.

Then it seemed to stop making any progress. It appeared as if it had gotten as far as it could and could go no farther. Then the man decided to help the butterfly.

He took a pair of scissors and snipped the remaining bit of the cocoon. The butterfly then emerged easily.

Something was strange. The butterfly had a swollen body and shriveled wings. The man continued to watch the butterfly because he expected at any moment, the wings would enlarge and expand to be able to support the body, which would contract in time.

Neither happened. In fact, the butterfly spent the rest of its life crawling around with a swollen body and deformed wings. It was never able to fly.

What the man in his kindness and haste did not understand, was that the restricting cocoon and the struggle required for the butterfly to get through the small opening of the cocoon are God's way of forcing fluid from the body of the butterfly into its wings so that it would be ready for flight once it achieved its freedom from the cocoon.

If God allowed us to go through all our life without any obstacles, that would cripple us. We would not be as strong as what we could have been.

Not only that, we could never fly.


Wisdom of this day:
Sometimes struggles are exactly what we need in our life.